This policy describes how Joule Digital Ltd use cookies, and collect and use personal data obtained from you when you visit our website, mobile application and various marketing communications such as emails. We strive to tailor marketing communications based on this data, so that we can offer you the most relevant and useful information.

You acknowledge and agree that your personal data may be processed in accordance with this policy. Without this, we will be unable to provide you with certain marketing communications, such as send you news, updates or any offers.

Our Privacy Policy is compliant with the General Data Protection Regulation (GDPR) from May 2018. 

Collection and use of your personal information

We collect and process the following information about you; this is for the purposes explained in the section “How we use your personal information”:

Information you give us

Name, email address (work and/or personal), postal address, telephone number(s), job title, company details, interests, preferences, and answers you give us when using any of our online forms.

Information collected automatically

When you visit or use our website, or interact with our marketing communications, we automatically collect certain information from you, including:

– geo-location data

– operating system and browser type

– browser language

– access times

– application version, platform and settings

– URL of the website you visited before browsing to our websites

– time you spent on each page visited

– URLs of the pages you visited on our websites

– IP address used to connect your computer or mobile device to the internet

– other information about your use of and actions on our websites.

We may record or monitor calls, emails, text messages and other correspondence for training purposes to improve the quality of our offering and to prevent and detect fraud.

Information collected from third parties

Google Analytics – collects information about how visitors use our website.

Google Adwords – collects information about how visitors interact with our ads.

Use of images

During our courses we will take photos and videos that we will share on social media (twitter, facebook and linkedin).  At the start of our courses we will ask the cohort whether anyone attending would not like us to include any photos that they might appear in on social media.  Please make it clear to the coach or trainer if you would not like your image shared on social media.  Once images have been posted it may not be possible to remove the images, and we have no control over who may copy or use the images.

How we use your personal data

We may use your personal data for any or all of the following purposes:

– to provide a high level of customer service, including assisting with any of your enquiries and bookings, and to notify you of any changes to courses you signed up for

– to help operate, maintain and improve our offering

– to be able to offer you a service, such as the training courses you purchase from us. Failure to supply us your data will result in us not being able to offer you the service.

– to communicate with you about our offers, promotions, upcoming events, reviews and other news or those of our selected partners – this may be via email, telephone – you can change or update your marketing communication preferences from the link in the bottom of our emails

– to facilitate profiling, segmentation and personalisation – these may be based on location, preferences, interests and past actions (including previous course purchases);

– to meet our legal obligations and for establishing, exercising or defending our legal rights;

– to compile reports and to help us understand and improve our services

– to enable us to carry out targeted online advertising more likely to be relevant to you.

Protection and security of your personal information

We will never sell your personal information to third parties. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment. When sensitive personal information, such as a credit card number and/or geo-location data, is collected on our websites and/or transmitted to other websites, it is protected through the use of encryption such as the Secure Socket Layer (SSL) protocol.

Retention of personal information

We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the products, services or offers you have expressed an interest in, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. Your personal data will generally be stored for up to 5 years. We may, however, keep your personal data for longer than 5 years if we need it to fulfil our contractual obligations to you, the law requires us to maintain it for a longer period or you have not withdrawn your consent.We will delete this information from the servers at an earlier date if you request that, as described in “Opting out and unsubscribing”.

Reviewing, Correcting and Removing Your Personal Information

Upon request, Joule Digital will provide you with information about whether we hold any personal information about you. If you provide us with your personal information, you have the following rights with respect to that information:

– to review the user information that you have supplied to us

– to request that we correct any errors, outdated information, or omissions in user information that you have supplied to us

– to request that your user information not be used to contact you

– to request that your user information be removed from any solicitation list that we use

– to request that your user information be deleted from our records

– to opt out of being solicited by Joule Digital or third parties

To exercise any of these rights, please contact us at enquiries@jouledigital.co.uk or by mail to Joule Digital Ltd, Aizlewoods Mill, Nursery Street, Sheffield, S3 8GG.

We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

Managing communication preferences

We aim to send you content and information that is relevant and engaging, in accordance with the preferences you have expressed when interacting with us.  Should you want to update your preferences and change what type of communications you receive, you can do so by contacting us a enquiries@jouledigital.co.uk

You may, at any time, unsubscribe from our marketing communications altogether by sending us an email to enquiries@jouledigital.co.uk

Please note that you cannot opt out of receiving transactional emails relating to a training course you have purchased, an enquiry you have made with us, or an offer that you signed up for (i.e. download a white paper, get a promotional code).

Third party websites, social media networks, advertising

Our website may contain links to third-party apps, services, tools and websites that are not affiliated with, controlled or managed by us (including Facebook, Instagram, LinkedIn and Twitter®) and these services and links may also include social networking features (such as the Facebook® “Like” button and widgets, “Share” buttons, and other interactive mini-programs).

Additionally, some of our training courses may be run by partners we are collaborating with. They will need access to your details so that you can be enrolled in the training and in any certification processes available for that training course.  We will share only relevant information, this will normally include your name, email address and a contact number in case of emergency. If we need to share any extra information, for example a correspondence address for training materials to be posted to you, a member of the Joule Digital will contact you prior to the data share to verify you are happy for us to share this information.

Cookies

We use cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

We use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you fill out a form on our website, a cookie helps us to recall your specific information on subsequent visits, saving you from having to input the same information again.

Changes to this policy

We may, from time to time, make changes to this policy. Please make sure you visit this page to see the most up-to-date policy. The current version of this policy has been revised in July 2019 and is compliant with the General Data Protection Regulation (GDPR).